What changes when you have more than one branch
With one centre, the diary, the front desk and the money are all in one room. With two or three, the same things have to work across rooms you cannot see:
- One patient, many branches. A patient seen at your main centre after surgery may continue at the branch near their home. Their notes, packages and bills must follow them.
- Physios who move. Many clinics have a physio at one branch in the morning and another in the evening.
- Each branch has its own details. Address, phone, opening hours and booking link, and every bill and message must carry the right ones.
- The owner needs the whole picture, and each branch's picture, without merging spreadsheets.
- Stock lives somewhere. Ten knee braces at one branch do not help a patient at another.
One patient file across every branch
In Clinidiary, a patient belongs to your practice, not to a branch. Whichever branch they visit, the front desk finds the same file, with every note, measure, letter, bill and package. A package bought at one branch can be used at another, and the sessions count down in one place. Read more about treatment packages.
This also means one set of treatment notes per patient. A physio at your second branch can read what was done last week at the first, so care continues properly instead of starting again.
Every branch in one diary
Each branch is a location with its own address, phone, email and opening hours. The diary shows your physios side by side, and you can see each branch's day. The diary refuses a booking when a branch is closed, so a patient is never booked into an empty centre. See our guide to appointment scheduling for physiotherapy clinics.
Each branch also gets its own online booking link, so you can put the right link on each branch's Google profile and Instagram page.
The right branch on every bill and message
This is where multi-branch clinics usually get caught out. In Clinidiary:
- A bill carries the address of the branch where the visit happened.
- WhatsApp reminders and emails name the right branch, its address and its phone number.
- Each branch has its own switches for automatic messages. A new branch starts with them off, so its patients hear nothing until you are ready.
Reports for the whole practice, and for each branch
The owner sees revenue, visits, new patients, cancellations and each physio's figures for the whole practice, and can cut the reports that make sense by branch. No more adding two spreadsheets on a Sunday. See physiotherapy clinic reports.
Staff across branches
Staff have one login for the whole practice. Roles decide what each person can open: a receptionist can book, bill and take payments but can never open clinical notes, while physios work from the diary and the patient file. Attendance, leave and timesheets are kept in the same place. See staff attendance, leave and timesheets.
Stock by branch
Braces, tapes, supports and pillows are counted per branch, so you know what is on the shelf where. When the front desk sells an item on a bill, it comes off that branch's stock. See stock and retail in a physio clinic.
What it costs to run several branches
Many systems charge per branch. Clinidiary charges ₹300 a month per physiotherapist (₹250 paid yearly), plus GST, after six free months, and adding a branch costs nothing extra. Front desk staff at every branch are free. A practice with three branches, six physios and three receptionists pays for six people.
A checklist for multi-branch software
Before you choose, check that the software can:
- Keep one file per patient across branches, with packages that work at every branch.
- Show each branch's diary and refuse bookings when a branch is closed.
- Put the right branch's address on bills, reminders and letters.
- Give each branch its own online booking link.
- Report by branch and for the whole practice.
- Count stock per branch.
- Control what each role can open, especially clinical notes.
- Charge fairly as you grow, without a fee per branch.
For the full list of questions to ask any vendor, see the physiotherapy practice management software buyer's guide. To compare products, see the best physiotherapy clinic management software in India (2026).
Frequently asked questions
Can I manage multiple physiotherapy branches from one login?
Yes. In Clinidiary, every branch is part of one practice. Staff sign in once, and the owner sees every branch's diary, patients and numbers.
Does a patient need a new file at each branch?
No. A patient has one file for the whole practice, so notes, bills and packages follow them to whichever branch they visit.
Do you charge extra for each branch?
No. Clinidiary charges per physiotherapist, not per branch. Adding a branch is free.
Can each branch have its own opening hours?
Yes. Each branch has its own hours, address, phone and online booking link, and the diary will not book a patient when that branch is closed.
Can I see reports for one branch?
Yes. Reports cover the whole practice, and those that make sense by branch can be cut to one branch.