Why the first visit is different
- A full history and assessment.
- Explaining the problem in simple words, maybe with a model or picture.
- Agreeing on a plan.
- Starting treatment and home exercises.
This is more time and expertise than a follow-up session. Price it that way.
Set the time to match
Many clinics give 45 to 60 minutes for the first assessment and 30 to 45 minutes for follow-ups. Make the first consultation its own service with its own time and fee. See appointment scheduling.
Do not make it free
Free or very cheap first sessions bring many people who never continue. A fair fee brings patients who are serious about getting better. A good first visit is the best reason for them to come back.
Show the fee before booking
Patients should not get a surprise at the counter. Show the first visit and follow-up fees on your Google profile and on your online booking page. See online booking.
Use the first visit to set the plan
The real value of the first visit is the plan. A patient who knows what is wrong, what you will do and how long it will take is far more likely to return. See why patients finish their treatment and your rebooking rate.
Frequently asked questions
Should the first physio consultation cost more?
Usually yes, because it takes more time and includes the full assessment and planning.
Is a free first session a good idea?
It often brings people who do not continue. A fair fee with an excellent first visit works better.
How long should the first assessment be?
Many clinics keep 45 to 60 minutes, depending on the type of patients.