Take payment at the visit
The simplest rule: the session ends with payment. UPI, cash or card, at the end of the visit. Patients expect it, and it removes almost all chasing.
Give a proper bill every time
A clear bill with your clinic details, the service and the amount builds trust, and patients need it for insurance or company reimbursement. In Clinidiary you make the bill in one tap from the appointment. See GST bills.
Packages paid in advance
Treatment packages paid upfront reduce chasing for a whole course. Track sessions used and remaining clearly. See treatment packages.
Corporate and hospital tie-ups
When a company or hospital pays, agree the terms in writing, send bills on time and check every week for pending amounts.
One money hour every week
Once a week, check:
- Bills unpaid for more than seven days.
- Package balances due.
- Payments received but not recorded.
Follow up politely and quickly. Most delays are forgetfulness, not refusal.
Clear rules from the start
Tell new patients your payment and cancellation policy at booking. Surprises create disputes.
Home visits
Take UPI payment at the end of every home visit, just like the clinic. See billing for home visits.
Money is one part of the admin a solo physio carries. See doing your own admin and running a solo clinic.
Frequently asked questions
How do solo physios avoid pending payments?
Take payment at every visit, use packages for longer treatment, and review pending amounts weekly.
What if a patient cannot pay at the visit?
Send the bill with a UPI link and a clear date, and follow up within a week.
How often should I check pending payments?
Once a week, on a fixed day.